Refund Policy

1. 14-Day Refund Guarantee

All payments for 33apps subscriptions are processed by Paddle.com Market Limited ("Paddle"), our Merchant of Record. Paddle handles all billing, refunds, and payment-related inquiries.

2. Digital Content Notice

3. Refund Eligibility

Within 14 days of your purchase, you are entitled to a full refund for any reason. Simply contact us and we will process your refund promptly.

After 14 days, refunds may be considered on a case-by-case basis for issues such as duplicate charges, unauthorized payments, or persistent technical problems. Please contact us to discuss your situation.

4. European Union Consumer Rights

If you are a consumer in the European Economic Area (EEA), you have a 14-day "cooling-off" period during which you can withdraw from the contract without giving any reason. However, by subscribing and accessing our Service, you expressly consent to the immediate provision of digital content and acknowledge that you lose your right of withdrawal once the digital content has been fully provided. If you access the Service during the cooling-off period, you may still be entitled to a pro-rata refund for the unused portion of your subscription, subject to our discretion.

5. United Kingdom Consumer Rights

UK consumers have similar rights to EU consumers under the Consumer Contracts Regulations. You have a 14-day cancellation period from the date of subscription. As with EU rights, this right may be limited once digital content has been accessed. Nothing in this policy affects your statutory rights as a UK consumer.

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to help@whatthebiblesays.me with the subject line "Refund Request".
2. Include Required Information:
   • Your account email address
   • Date of the charge
   • Amount charged
   • Reason for the refund request
   • Any relevant transaction or receipt numbers
3. Wait for Review: We will review your request and respond within 5 business days.
4. Processing: If approved, refunds are processed through Paddle and may take 5-10 business days to appear in your account, depending on your payment method and financial institution.

7. Refund Processing

When a refund is approved:

• The refund will be issued to the original payment method used for the purchase
• Credit card refunds typically take 5-10 business days to process
• PayPal refunds are usually processed within 3-5 business days
• Your subscription access will be revoked upon refund approval
• Any applicable taxes that were charged will also be refunded

8. Subscription Cancellation vs. Refund

Cancellation and refund are different:

• Cancellation: Stops future billing. You keep access until the end of your current billing period. No refund is issued for the remaining time.
• Refund: Returns payment for a qualifying reason. Your access is revoked immediately upon refund.

If you simply want to stop your subscription without requesting a refund, you can cancel at any time through your account settings. Your subscription will remain active until the end of the current billing period.

9. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback or dispute with your bank or payment provider. Chargebacks:

• Incur additional fees and administrative costs
• Take longer to resolve than direct refund requests
• May result in immediate suspension of your account
• Can negatively affect your credit standing

In most cases, we can resolve issues faster and more efficiently through direct communication. Please reach out to us first.

10. Free Trial

If we offer a free trial period, you will not be charged during the trial. If you do not cancel before the trial ends, your subscription will automatically begin, and you will be charged the applicable subscription fee. Our 14-day refund guarantee applies to all charges, including those following a free trial.

11. Promotional Offers and Discounts

Subscriptions purchased with promotional discounts or special offers are subject to the same refund policy. If you received a discount and request a refund, the refund will be for the amount actually paid, not the full retail price.

12. Service Discontinuation

If we discontinue the Service entirely, we will provide pro-rata refunds for unused subscription periods. We will notify you in advance and process refunds through Paddle.

13. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy. The refund policy in effect at the time of your purchase will apply to that transaction.

14. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

We aim to respond to all refund inquiries within 2 business days.